Frequently Asked Questions
Do you have questions about our services? Please find frequently asked questions below. If you don't see the information you are looking for, give us a call at (520) 623-4590.
general Information
The Haven is a safe space for women, trans women, and non-binary/gender non-conforming people who were assigned female at birth. You must be at least 18 to qualify for the programs.
We have a residential program, an intensive outpatient program (IOP), and an outpatient program. After doing an assessment, our intake team will help you determine which program is the best fit for you and your experience.
The residential program is the most focused approach to recovery. You will live full-time at our facility and will have a full schedule of activities, including group classes, individual therapy, 12-Step meetings, as well as exercise, arts and crafts, and recreation.
IOP provides a higher level of care than traditional outpatient programs. The program includes 16-30 hours of weekly treatment services, including at least one hour of individual counselling, 12 hours of group counselling, and at least 3 hours of recovery-based classes. We have Recovery housing available so you can attend the program either with or without housing depending on your living situation.
With our outpatient program, each member has a unique schedule of individual and group therapy sessions catered to their needs. You will continue to live at home so you can meet personal commitments while receiving treatment.
The programs are from 30 to 90 days long. The length depends on your individual goals, needs, progress, and demonstrated benefit.
We accept the following AHCCCS plans: Banner UFC, AZ Complete Health, UnitedHealthcare Community Plan, and American Indian Health Plan. We also offer a sliding fee scale for our Outpatient services.
To start the process, you need to do a telephone assessment with our intake team. You can reach them at (520) 300-5243 during our regular business hours Monday through Friday at 8:30am-5:00pm.
No, we do not accept walk-ins. If you are interested in one of our programs, please call our intake team at (520) 300-5243.
Our residential treatment center is located at 1107 E. Adelaide Dr., Tucson, AZ 85719. Our intensive outpatient program and outpatient program take place at our clinic at 2601 N. Campbell Ave., Suite 105, Tucson, AZ 85719. Our intake office is at 2601 N. Campbell Ave., Suite 110.
You can call on behalf of someone to get general information about the programs, but our intake team cannot start the assessment process without the member.
In most cases, yes, you can bring two children under the age of 4 with you. Daycare is required for babies/children that are of the minimum age requirements and The Haven collaborates with a daycare center that is close to our facilities. Please talk with the intake team for more information.
Yes, smoking is allowed in the designated outdoor smoking area. Please note that vaping is not allowed and no smoking is not allowed inside any buildings.
Please call our intake team at (520) 300-5243 to get an update on your status and see if we need any additional documentation from you.
Residential Program
We recommend bringing one weeks’ worth of clothing, including underwear and any other necessities. There is a laundry room on site, and we will provide laundry detergent.
You cannot bring with you any outside food or drink, over the counter medicines, electronics, including phones, tablets, or computers, alcohol, drugs, paraphernalia, weapons, or sharp objects like razors or knives.
You can bring current prescriptions in the original pill bottle, but they have to be prescribed within the last 90 days and we must be able to access a medication list from your prescribing doctor.
We provide you with breakfast, lunch, dinner and healthy snacks every day. Our kitchen staff prepares and serves the meals, and all meals follow the State’s Food and Nutritional Services guidelines.
Service Animals are allowed in the residential campus, but Emotional Support Animals are not. You must provide vaccination records and licensing records for the service animal.
Yes, you can have visitors including your children. Visitors need to be approved by Recovery Coach and/or Counselor and visits are only on specific designated days and times.
You are allowed to leave the residential campus only for legal and/or medical appointments.
Our staff will transport you or we will schedule a Lyft to take you and bring you back.
No phones or electronics are allowed except clock/radio and MP3 player with headphones. The MP3 players can not have a camera in them.
Yes. There are designated times to make outgoing calls or to return calls for messages left for you.
Intensive Outpatient Program
You are only allowed to have 2 suitcases worth of personal property. We recommend bringing two weeks’ worth of clothing and any other items that you need on a day-to-day basis. There is a laundry room on site. You will be provided with locked storage space for valuables and medications. The housing units are furnished and include basic kitchenware, bedding, and towels. Please note you cannot store any extra items in a common area.
You are not allowed to consume non-prescribed medications, illicit substances, or alcohol or possess any drug paraphernalia or weapons. In addition, the following activities are not allowed: any violence or threats of violence, stealing or damaging other people’s property, door slamming/aggressive behavior, violation of any confidentiality rules, sexual activity.
You can leave the premises as early as 5am and the evening curfew is at 8pm on Sunday – Thursday and 9pm on Friday-Saturday. You can request a curfew extension but must do it 48 hours in advance for approval.
You are responsible for your own food while in Recovery housing. The Haven can assist you with food if Snap Benefits has not been initiated. These food items will be limited to only necessary items until your Snap Benefits have been approved.
No guests of any sort are allowed on The Haven property, except for your children. Your children can visit during the daytime up until curfew as long as they don’t interfere with any treatment requirements. Staff are not required to be present. You should notify and work with your treatment team for any daytime visits with children. In addition, your children up to age 12 can spend 1-2 nights with you, but you must request approval from your treatment team beforehand.
We allow Emotional Support Animals and Service Animals in Recovery Housing. Please talk with the intake team for more information.
The groups focus on issues like parenting skills, healthy relationships, coping skills to address life challenges, communication skills, recovery support networks, and relapse prevention.
